Cancellation policy
Purchase Options Cancellation Policy
This policy explains how recurring / subscription purchase options work, if and when you choose one at checkout. (One-time purchases are not subscriptions and are covered by our standard Return & Refund Policy.)
Subscriptions If you select a subscription or "subscribe & save" option, you authorise us to charge your payment method automatically each billing cycle at the price and frequency shown at checkout, until you cancel.
Cancelling You can cancel at any time, with no lock-in and no cancellation fee. Cancel by:
- managing your subscription in your account (via the link in your order/subscription emails), or
- emailing support@therootd.co with your order number.
To avoid being charged for the next cycle, please cancel at least ⟨2⟩ business days before your next renewal date. Cancelling stops future charges; it does not automatically refund an order that has already shipped.
Refunds on subscription orders Subscription orders are covered by our 90-day money-back guarantee. If you're charged for a renewal you meant to cancel, contact ⟨Support email⟩ and we'll make it right.
Changes to price or terms We'll give you reasonable notice by email before any change to your subscription price or terms, so you can adjust or cancel first.
Questions? Email support@therootd.co