Return & Refund Policy

We stand behind rootd with a 90-day money-back guarantee. Hair grows in cycles, so we want you to have time to give it a fair go.

Our guarantee If you're not happy with rootd for any reason, contact us within 90 days of your order's delivery date and we'll arrange a full refund of the product price — even if the bottle has been opened.

How to request a refund Email ⟨Support email⟩ with your order number and the email address used at checkout. We'll confirm the next steps within 1–2 business days. You may not need to return opened bottles; if a return is required for any items, we'll tell you where to send them.

Refund processing Approved refunds are issued to your original payment method within 5–10 business days of approval. Depending on your bank or card provider, it can take a few extra days to appear on your statement. Original shipping charges (if any) are non-refundable unless the item arrived damaged or incorrect.

Damaged, defective, or incorrect items If your order arrives damaged, defective, or incorrect, email ⟨Support email⟩ within 14 days of delivery with a photo and your order number, and we'll replace it or refund it in full at no cost to you.

Subscriptions / recurring orders You can cancel a subscription at any time (see our Purchase Options Cancellation Policy). The 90-day guarantee applies to your order.

Questions? Email support@therootd.co — we're happy to help.